We are entering a phase of large-scale EV adoption. Masses of new EV drivers will need guidance on their way to countless destinations. Our Driver Care solutions help you, help your customers.
Charge Assist mobile app
Right by your side
The perfect charging companion, that's Charge Assist. Getting started is as easy as adding a preferred payment method, with no registration required. Drivers can find applicable charging tariffs, start and stop sessions from the app, and use priority charging.
Location is everything. Or is it?
Find chargers to ﬁt additional, specific charging needs: ﬁlter for availability, power types (AC/DC), the right connector, and more
Choice meets flexibility
Charge Assist offers flexibility in how the driver wants to pay, for example with ad hoc payments via credit card, Google Pay and Apple Pay, or by a charge card connected to the app
Follow charge sessions in real time
By adding a card or other payment type to the app, drivers can keep track of charge sessions in one place. Drivers can easily view session history, download receipts, and follow progress of their ongoing charge session.
Accommodate individual needs
Although our smart charging algorithm effectively ensures that grids are not overloaded and cars are charged when renewable energy is widely available, sometimes drivers need full power right away. Priority charging helps give drivers control over their session, ensuring they can set off with a full battery sooner.
CPO Driver Helpdesk
There when you need us
Thanks to our 24/7 Driver Helpdesk, there’s always someone to help your drivers in case of an issue. With an average waiting time of 40 seconds, your customers will be served quickly. And thanks to our experience, most issues are resolved rapidly, sending your drivers back on their way quickly and with a positive experience.
- This is [your company] speaking!
Our help desk service can be tailored to your company’s specifications. From a custom welcome message to detailed tailored scripts – we can make sure your company's values shine through each step of customer care.